Does ASKO install gas cooktops?
No as this product requires a licenced tradesman to install it.
Can ASKO’s cooktops be used on LPG?
Yes they can but you need to order an LPG conversion kit from ASKO. You cannot order other branded LPG conversion kits as they will not work.
Which burner should I use?
This depends on the size of your pot. ASKO’s gas cooktops have different size burners depending on pot size, and what you would like to use them for.
How high should I turn up the gas?
The gas should not lap the sides of the pot. ASKO’s burners are highly efficient and do not need to be turned up to maximum power very time they are used.
Do the cooktops have spill zones?
Yes all our gas cooktops come with separate spill zones. Separate spill zones help contain your spill to one location.
Why won’t the gas stay ignited after turning the cooktop on?
After selecting the burner you wish to use turn the knob and hold the knob down for three seconds until the gas ignites. This is a safety measure and makes it difficult for children to accidentally turn on the cooktop on.
Why did the flame go out?
Check your gas supply. If you have gas the flame may have gone out due to a door being slammed causing a gust of wind. If the flame does go out ASKO’s burners feature an Auto Cut out function, which turns off the gas supply to the burner.
Can I put the trivets and burners in the dishwasher?
When should I clean my cooktop?
The best time is straight after cooking as you don’t want any spills to bake into the cooktop.
Should I use abrasive materials to clean my cooktop?
No, abrasive materials or harsh chemicals should not be used as they will permanently tarnish or scratch the stainless steel.
What is the best way to clean ASKO’s gas cooktops?
Do not leave the spill to sit until it cool down, clean the spill immediately. Use mild soap or detergents to clean it, or use a recommended stainless steel cleaner.
What is the small steel holder shaped like a cross for?
This is so you can support small pots.
My wok burner comes with a wok support. Do I have to use it?
It has been designed to specifically support the base of your wok.
Does ASKO install induction cooktops?
No, as this product is a hard wired electrical appliance a qualified technician must install it.
Why won’t the cooktop work after I have turned it on?
Have you place pots on it? Induction cooktops will not operate unless they have a pot on them.
Do I need special pots?
Yes they must be steel. All new pots are marked for what type of cooktops they can be used on.
Can I use my own pots?
Yes you can. An easy way to test if they can be used is to place a magnet on the bottom of the pot. If the magnet attaches to the pot they are fine to use.
What is the best type of pot to use?
Pots that have an induction approval logo on them, this is normally found on the base of the pot or pan.
Will the zone detect the size of my pot?
Yes, it will detect how small or how large the pot is and adapt in accordance.
Which zone should I use?
Use the zone that best suits the size of your pot.
How do I know when the cooktop is on?
The temperature control will light up.
Which setting should I use?
As induction has an extremely rapid heat up time you will need a little trial and error with this. When you first use it set it at a lower temperature than what you used with your previous cooktop.
How do I turn off the child lock?
Hold the lock button down for 3 - 5 seconds depending on the model.
There is a buzzing noise coming from my cooktop. Is this normal?
Yes this is how an induction cooktop operates. You will also feel a slight vibration in your pot.
What is the best way to clean my cooktop?
Use mild detergents and a damp cloth. Do not let spills burn into the glass as these are harder to remove.
How should I place the pots on my cooktop?
Make sure they are free of any grit on the bottom of the pot or pan. Foreign matter on the bottom of the pot will impede the performance of the cooktop. Do not slide the pots or pans on the glass as this may scratch the glass. Simply put them down.
The cooktop lights and controls turn on but there is no heat?
Hold down lock and pause during the power cycle